Privacy

Effective Date: 1 August 2025
Business Name: Willy’s Wandering Sauna Ltd
Website: wanderingsauna.co.uk
Contact: willy@wanderingsauna.co.uk

1. Introduction

Will’s Wandering Sauna Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

By using our website, you agree to the terms of this Privacy Policy.

2. Who We Are

We operate a mobile sauna hire service in the UK. We are the data controller responsible for your personal data under applicable data protection law.

If you have any questions, please contact us at:
Email: willy@wanderingsauna.co.uk
Address: Liddy Ball, Bickington, Nr. Ashburton, Devon TQ12 6NZ

3. What Data We Collect

We may collect and process the following personal data:

a. Information you provide directly

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Other booking details such as event type, event date, etc.

  • Payment information (processed securely via third-party payment processors)

  • Messages or enquiries via bookings/contact forms or email

b. Information we collect automatically

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Device type and operating system

  • Referral source (how you found our site)

This data is collected using cookies and similar technologies. See section 8 for more on cookies.

4. How We Use Your Information

We use your personal data to:

  • Process bookings and payments

  • Communicate with you about your booking or enquiry

  • Respond to customer service requests

  • Improve our website and user experience

  • Send marketing communications (only with your consent)

  • Comply with legal obligations

5. Legal Bases for Processing

We rely on the following legal grounds:

  • Contract: to provide and manage your booking or requested services

  • Consent: for marketing and non-essential cookies

  • Legal obligation: for record-keeping and compliance

  • Legitimate interests: to improve our services and protect our business

6. How We Share Your Information

We may share your data with:

  • Payment processors (e.g. Stripe, PayPal)

  • Website hosting and analytics providers (e.g. Google Analytics)

  • Delivery or setup partners (if applicable)

  • Legal authorities where required by law

We do not sell or rent your personal data to third parties.

7. How Long We Keep Your Data

We retain your data only as long as necessary for:

  • The purpose it was collected

  • Legal or tax obligations

  • Customer service and dispute resolution

Typically, data related to bookings is retained for up to 6 years (per HMRC guidelines).

8. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve functionality

  • Analyse website traffic

  • Personalise content

We use both essential and non-essential cookies. You can manage your preferences via our cookie banner or browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Data portability (in certain cases)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Visit www.ico.org.uk for more information.

To exercise your rights, contact us at wanderingsauna@gmail.com.

10. Data Security

We use appropriate technical and organisational measures to protect your personal data, including:

  • SSL encryption

  • Secure payment gateways

  • Restricted access to personal data

  • Regular website and software updates

However, no system is completely secure, and you provide data at your own risk.

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their policies.

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with a revised “Effective Date.” We recommend reviewing this page periodically.

13. Contact Us

If you have any questions or concerns, please contact:

Willy’s Wandering Sauna Ltd
Email: willy@wanderingsauna.co.uk
Address: Liddy Ball, Bickington, Nr. Ashburton, Devon TQ12 6NZ