Terms

Effective Date: 1 August 2025
Business Name: Willy’s Wandering Sauna Ltd
Registered Address: Liddy Ball, Bickington, Nr. Ashburton, Devon TQ12 6NZ
Email: willy@wanderingsaunaco.uk
Website: wanderingsauna.co.uk

1. Definitions

  • "We", "Us", "Our" refers to Willy’s Wandering Sauna Ltd, the sauna hire provider.

  • "You", "Your", "Hirer" refers to the person or organisation hiring the sauna.

  • "Equipment" means the mobile sauna unit and all accessories provided for the hire period.

  • "Hire Period" refers to the agreed dates for which the Equipment is hired.

2. Booking and Payment

2.1. Bookings are subject to availability and are confirmed only upon receipt of full payment.
2.2. Payment should be made as soon as possible after a full quote is made.
2.3. Full quotes are delivered once a request for booking is made on our Bookings page.
2.4. Payments can be made via bank transfer only.

3. Cancellation and Refunds

3.1. You may cancel at any time by contacting us in writing.

3.2. If you cancel:

  • More than 31 days before the hire, 50% of total hire charge will be returned.

  • 7–31 days before the hire, 30% of total hire charge will be returned.

  • Less than 7 days before the hire, we’re sorry but there is no refund.

3.3. In the unlikely event that we must cancel, a full refund will be provided. No liability is accepted for any additional costs incurred by you.

4. Delivery and Setup

4.1. We will deliver, set up, and collect the sauna at the location agreed in writing (firstly in the Bookings form, and secondly in the quote we send out to you.
4.2. You must ensure suitable vehicle access and a flat, stable surface for setup. It must clear of trees or other obstacles both above and/or nearby.
4.3. Any delay due to inaccessibility or unsafe conditions may incur additional charges or cancellation of service without refund.

5. Use of Equipment

5.1. The sauna is for recreational use only and must not be used for commercial gain unless agreed in writing.
5.2. Users must be 18+ or supervised by an adult.
5.3. The maximum occupancy must not exceed the eight people.
5.4. The sauna must not be moved or tampered with once installed.
5.5. No smoking, eating, or consumption of alcohol inside the sauna.
5.6. No flammable materials or electrical appliances may be used inside or near the sauna.
5.7. All users must read and follow health and safety guidelines provided.

6. Health and Safety

6.1. You are responsible for ensuring that all users are medically fit to use the sauna.
6.2. Do not use the sauna if pregnant, intoxicated, or under the influence of drugs.
6.3. You must ensure that children are supervised at all times.
6.4. In case of fire, power failure, or suspected malfunction, evacuate and contact us immediately.

7. Liability and Insurance

7.1. You are responsible for the Equipment from delivery until collection.
7.2. Any damage, loss, or theft caused by misuse or negligence will be chargeable.
7.3. We are not liable for injury or loss caused by improper use of the Equipment or failure to follow instructions.
7.4. Public liability insurance is held by us, but you may wish to arrange additional cover.

8. Damage, Cleaning, and Returns

8.1. Equipment must be returned in the same condition as delivered, reasonable wear and tear excepted.
8.2. Excessive soiling, staining, or damage will result in cleaning or repair charges.

9. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to weather, transport disruption, or emergencies.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Agreement

By booking our services, you agree to these Terms and Conditions in full.